Sutherland Neil

This letting agency treats its tenants so badly. They're honey lipped when you are looking at the place, but once you sign the contract and move in they'll not fix problems with the house. A group of ACORN members have been exposing them recently. Don't rent with them, for your own good.

Staff here are awful, do not waste your time. I went to view two of Neil Sutherland's properties along with a friend, and we were stuck in the rain waiting for 30 minutes before we decided to leave as the agent did not show up (despite calling to confirm our viewing just two hours before). When phoning the agents and speaking to his female colleague, she did not know where he was. Furthermore, the woman spoke with an aggressive tone when we were asking questions about letting the property prior to going to the viewing. Unprofessional, rude and ill mannered time-wasters!

We rented a property from Neil Sutherlands for 2 years and can say they were helpful and responsive throughout! Any issue was more or less sorted out within the same week and Neil is friendly and professional. Would definitely rent with them again!

Myself and my friends rented a student house with Neil from September 2018-August 2019. We had a great experience with him as our estate agent from start to finish. He helped us when we were looking for houses by suggesting houses that might have been suitable to us that we had overlooked on the website. Him and his team were also quite flexible to meet the needs of us as tenants.

Whenever we had any maintenance issues the team ensured that they were repaired as quickly as possible and so we rarely waited more than a day to get things fixed. They were also very helpful with any queries we had about living in Brighton such as how to order new rubbish bins. Neil was always very friendly when he came to visit the house to check its condition and would usually have a quick chat with us before leaving.

At the end of the tenancy, we all received our FULL deposits back which is something that I believe is quite rare and so we all felt very happy and lucky with that result. I would definitely recommend Neil as a great estate agent and would go back to him in the future.

Neil provided an excellent service to my friends and I in our last two years in Brighton. He was very responsive and helpful if we had any questions or problems. He ensured our property was maintained to an excellent standard and on exiting the property he was very fair with our deposit. I would highly recommend him and his team!

Rented with Neil for 2 years and don't have a bad word to say about him and his business. Always replied quickly to emails and got things fixed in good time when issues arose. Extremely fair, to the point of generous, when it came to getting our deposit back. Most other agencies I've dealt with, when a student, would of taken as much as they could get away with. A extremely friendly bloke, that I would happily rent with again in the future. Glad to have been able to support a local family business.

My friends and I have had a brilliant experience with Neil Sutherland Estate & Letting Agents. Whenever we had issues, replies were prompt and were centred on making sure we received the best service. Neil, and everyone else that we've had any interaction with, have always been welcoming and friendly, and this has made our first time renting easy and relaxed.

They also offer 'bills included' tenancies which is brilliant for students. Additionally, we have received our full deposit back which we understand is incredibly rare, so if that's not a way of showing how Neil looks after his tenants, I don't know what is. The only reason we're not using him again this year is due to years abroad/placements, but we definitely aim to return in future. We would all recommend, 100%.

We are currently renting a student property with Neil and are entirely satisfied with the service the agency provides. As international students renting an apartment for the first time in the UK, we were looking for a trustworthy agency who would take the time to explain legal matters to us in great detail, and they met our expectations. Neil and Charly have always been kind, friendly and helpful, we recommended them to several friends. A minor matter with our bathroom has been promptly fixed within 2 days of reporting the issue. Overall great experience with the Sutherland agency.

I have rented student properties with Neil Sutherland for the past two years of my degree (so since moving out of halls) and am very pleased by the services offered. They are extremely responsive to emails and quick to respond if faced with any issues. Neil and Charly are kind and friendly individuals who have the best interests of their tenants at heart.

They provide excellent services to students and I haven't had any problems in my time renting with them. Neil Sutherland offer a high standard of properties for students and I would definitely recommend them to anyone looking for housing in Brighton.

I have been a tenant of Neil's since September and a tenant of other letting agents in Brighton since 2016 and this is by far the best experience I have had. Neil Sutherland Estate & Letting Agents are always quick to reply to emails and queries and consistently try their best to solve issues to the tenants satisfaction. Excellent and efficient services and communication. I would recommend Neil to anyone looking to rent in Brighton.