Maskells

Alex from Maskells is by far the most hard-working and proactive agent we have ever had the pleasure of meeting, and using, during our flat search. He has worked tirelessly to make the process as smooth as possible, and made himself available 24/7 for any issues we had. His help has been invaluable and he is a credit to the Maskells team. Thank you Alex!

I had a great experience in searching an apartment in London with Poppy and the Maskells team. Poppy's responsiveness and availability was outstanding, as well as her effort in making sure that everything was simple, smooth and efficiently handled. Poppy understood my needs and did her best to fulfill my expectations. I was well taken care of without any sort of pressure. If you are looking for a property in London, I recommend referring to Poppy and her team.

I had an absolutely wonderful experience with Poppy! She was super kind, informative, and genuinely helpful throughout the whole process. Although we ended up going with another property managed by another agent, we were sad to not be able to continue working with Poppy. Very personable, responsive, and understanding! Highly recommend.

Maskells were fantastic throughout my year in a Putney-based property they managed. Vashti, Operations Manager, was incredibly quick in her response to any problem we faced and actioned any work needed swiftly & effectively. I'd highly recommend Maskells to anyone looking for a place in London this year.

Alex Coutts from Maskells has been outstanding, he offered great support, patience and understanding. He took his time to attentively answer all inquiries and he always wanted to make sure that I have a good experience during my flat search, which is not the norm in the rental market place in a metropolitan like London. I am sure he is a true reflection for the standards and spirit of Maskells, and I can only extend my highest recommendations for him and the agency.

Maskells is my "go-to" estate agency in London! I have dealt with sales (Jamie) and lettings (Peter) - both are equally responsive, professional, polite and straightforward (a rare pearl in the property world)! They always take time to do a highly thorough and professional job. I have referred Maskells to friends and colleagues and the feedback has always reflected my own experience. They stand out head and shoulders about the competition!

I would 100% recommend Maskells to my friends, they're so lovely and efficient and super quick to answer questions or sort out any maintenance issues. Definitely the best estate agents I've ever had. Thank you Hannah, Alex, Vashti and team!

From the moment we found the house to rent, Poppy stepped up and was helpful at every step. Maskells have looked after us well and we would recommend them to any friends looking to rent a property

Peter, Vashti and the team are highly professional, proactive and kind. As a tennant since 2 years, they have helped us to solve a few technical issues we had with the property in a very efficient manner. They have always been diligent and balanced in their role as intermediaries between us and the landlord. They have a smart, diplomatic yet efficient manner to operate. I really recommend Maskells Agents in Chelsea.

Poppy is the best agent I have worked with throughout years of living in London. Maskells is great at reading the client and going above and beyond their call of duty to find you you're dream flat. I could count on Poppy to use all her many connections in the Greater London area to provide me with the best of the best. Even more, Maskells doesn't carry the same uppity attitude you can find with a lot of estate agents in London that try to express that they know better as they have been in real estate x amount of time. Could not recommend Poppy at Maskells more highly in finding you the best fit property!

Great service, highly recommend for tenants. We dealt with Poppy and Peter, and both provided a very helpful and professional service with good and clear communications. Poppy also did an excellent viewing. We cannot except more from an Estate Agency. HIGHLY RECOMMEND!

Poppy and her team have been a tremendous help to us in searching for the perfect flat- from the initial stage of viewing to moving in. Everything was very straight forward and upfront. I've dealt with many estate agents before and Maskells have set the new standards for professionalism! Also, the referencing company that they work with is spectacular! Very speedy and professional. 10/10 would recommend!

After a long search for a property, Poppy from Maskells provided the best service helping us rent a beautiful property. Unlike most agents in our experience who become absent once the signatures are obtained, Poppy was present for any support making the whole process stress free. The whole team at Maskells have been great, I would highly recommend this agency.

Stellar customer service. The agents are extremely helpful and will answer to any enquiry within minutes. Especially memorable was the occasion I managed to lock myself out of my apartment on a cold Sunday evening of all times. Even though this is above and beyond what anyone would consider business hours, my agent Alex took it upon himself to make the 30-minute trip to my apartment and help me get back in. Naturally he did not expect to be compensated for this, illustrating Maskells' exceptional standards when it comes to customer service.

I am extremely satisfied with the service provided by Maskells Estate Agents. I had to move in during first lockdown in March and the team was very efficient allowing me to move smoothly into the property shortly after I signed the contract. I would like to highlight the precious work of Alex who, with fantastic customer service, has promptly solved the few issues I had with the property and he is always available to help. I highly recommend this agency because of their manners and professionalism.