Crown Estate Agents Ltd

Initially rented a property using Crown as the agent. They found a tenant within an hour of going live, which was excellent. The tenants are great, so Crown earn their single star for this. The tenants move in was delayed (through no fault of their own), and I only found out the day before they were originally meant to move in when I phoned Crown to find out when/where they wanted the key dropped off.

The tenants also never received a copy of the tenancy agreement. I received 3 rent payments from Crown, 2 of which were late and one of which (the first one) was wrong. When I questioned the incorrect one there was a period of denial before realising I had worked out how much I should receive. They then tried to charge me an additional admin fee to rectify their mistake.

Along with this, I received every invoice late, and on one occasion only because I called repeatedly to tell them I hadn't received it at all. The tenants also asked Crown to ask permission for certain alterations which Crown did not forward on to me. The turnover of staff is staggering, and very unprofessional when you call the office and leave a message for someone who no longer works there, and to not be told.

I cancelled my contract 3 months in and moved to a new estate agent who has so far been flawless. I would be curious to know how many of the 5 star review have been left by current/past employees of the company. I have spotted at least one.

We recently bought a property through Crown estate agents. Jasmin dealt with my enquiry. As part of my job, I speak to probably around 30-50 estate agents per month, and without a doubt, Jasmin (and crown estates as a whole) have been the one of the best agents I have had the pleasure to deal with. straight to the point, no messing around and very honest. Would 100% recommend.

Really happy with the service provided from the staff at Crown estate agents when selling my home. Jasmin and Alexander throughout my house sale were very helpful and made the process easy and straightforward for me. Will definitely use them again for any future property dealings

Today i was shown round a property that was for sale by the estate agent and i had a very pleasant experience. They were very helpful, informative and answered all my questions, i look forward to dealing with them again in the future.

I can't speak highly enough of Chris and the team at Crown. They were the agents for the vendors of the house we've recently bought and the service we received was second to none. Nothing was too much trouble. Questions were answered swiftly and efficiently, even the 'oh no iI feel like i'm being a pest again' type! The staff in the office were friendly, helpful and extremely efficient.

They always had their finger on the button and dealt with the purchase documentation really quickly and us really professionally. They all made a complicated procedure so much easier to deal with and on many occasions went above and beyond. Highly recommended.

Clueless. No one knows if a property is sold or not. Can't arrange a viewing. Incorrect information given. Phone calls never returned. I would not want to entrust them with my house to sell.

We got our house through Crown Estate, I didn't exactly like the initial process as they went above and beyond asking for documents I didn't think were necessary. But in all of these I love the staff that handle our rental process, Jasmine. A very sweet and polite lady, was so helpful from start to finish. Thank you Jasmine for making the entire process as pleasant as possible.

Brilliant service in our search and application for a rental property in Pontefract. Special shout out to Jasmine on her support and efficiency in getting us there. Highly recommend this company.

Seamless from start to finish with managing my investments, would recommend.

Booked a viewing for a house since I've been trying to move for months to be close to my poorly mum. Had to take half a day from work, which also meant others had to cover me at work. Get to the viewing and apparently it was cancelled. They never contacted me to tell me it was cancelled. I guess I was just supposed to know?! Absolutely fuming.

We were looking to relocate to the Pontefract area and needed a knowledge estate agent to assist us finding a property taking into consideration our personal wish list! ( schools, public transport, nursery) My initial contact was with Ryan, what a fantastic service he provided. He recommend a few properties for us, the communication was excellent throughout and we have now purchased our dream home. Thank you

Tried twice to get details and reserve a property on a new build estate and been told that Chris would call me back. Both times he has NOT contacted me so he has lost the developer a sale. Very, very poor service.

They've helped us out with many properties now and we have been over the moon with the quality of their service. Both Chris and Karen are fantastic at dealing with any issues in a quick and friendly manner (quite often they go way beyond the call of duty). Highly recommended this company.

Excellent Estate Agency. Libby is an asset to the business, she is pleasant, helpful and very knowledgable nothing is too much trouble for her. Our property valuation was completed at 2pm the property was on rightmove at 420pm, Appointment booked at 510pm for next day viewing and property sold. Would definitely recommend

Dear Sirs We have been on your website this afternoon and see that 29 Ings Lane has now sold STC. We are extremely unhappy that we were not contacted to let us know that our bid had been unsuccesful. This in our opinion is unprofessional and extremely shoddy service by Crown Estate Agents. Yours faithfully Nicola & Mark Elder