Park & Bailey

I purchased my house through Park and Bailey some years ago and was very pleased with their service. I have just had the need for a valuation, prior to a refurbishment and asked if they could advise on finished value. One of their team came, listened carefully to our plans and gave expert feedback and opinions on finished value. Once finished I will be selling through these guys because they clearly know the local area and are very professional. I was very impressed with them all over again.

Scammer! They charged me 300 quid for a so-called referencing check which they deliberately failed so they can keep my money! I'm practically sure they've been doing this to a lot of people who should report them!

Excellent service from the sales and progression team. Every member of staff I dealt with was professional, kind and polite. My enquiries were always promptly handled and I was guided through the whole process with patience. Thank you everyone. I wouldn't hesitate to recommend you.

We were moving across the country, during a pandemic, with a baby. We needed to leave our property in the hands of someone reliable and trustworthy. The team at Park & Bailey were exceptional from start to finish, taking so much stress out of our situation. Not only did they manage to sell our property for a good price at a time when the market wasn't on our side, they did so with professionalism and efficiency.

The whole team were friendly throughout, despite being under a lot of pressure themselves at the time. They were quick to respond to queries and kept us informed every step of the way. Special mentions to Mark, who bent over backwards to get the sale and look after the property, and Ginette, who negotiated a tricky chain to get it through in the end. And thank you to Chris and everyone else in the team. We seriously cannot thank you enough.

I used Park & Bailey (Caterham on the hill) for the sale of my house. After having suffered other estate agents I found this team a breath of fresh air. I received a polite, professional, and attentive service from start to finish. The work provided by the progression department is second to none. Ginette kept the solicitors under control and the entire process on track, a service worthy of the fee in itself. If you are buying and selling property, this office comes Highly Recommended.

Excellent support from first visit to completion. Very efficient and polite and always ready to help. Would highly recommend.

Very professional company, I dealt with Mark Geddes who was very engaging and easily contactable whenever assistance was required.

These guys were fab. So professional and so supportive from start to finish. Was impressed after the first meeting with regards to price and how to market my property. Felt looked after through the whole experience. They have taken the stress out of my move and sale. Can't thank them enough

We bought through P& B. Absolutely superb experience and would definitely recommend. They were always approachable and went above and beyond in helping us find our new home. Great Team and a particularly massive thank you to Sue and Rebecca.

We are completing on our first property buy tomorrow. P&B have been exceptional from start to finish. They were always there before us when visiting the property, willing to work around our schedule, and responded to all emails and phone calls with efficiency and professionalism. We have had support at various stages of the process from Luke, Mark, Ginette and Sue - and I couldn't fault any of them.

Wouldn't hesitate to recommend their services and I'm sure we will use Park & Bailey Caterham Hill again in the future. Thanks to everyone there for making this process as smooth and stress-free as possible!

Park and Bailey were supportive to me throughout the sale of my house. From the initial visit during lockdown, Hadley Lyas provided advice on how to make the house more appealing to the market and found me buyers very quickly on two occasions. Unfortunately the house move took over a year to complete due to my incompetent solicitors. Sue Hodson was a massive help to me during this whole time.

She provided regular updates and when I was not getting any action from my solicitors Sue advised ways to keep everything progressing. In the final weeks of the deal it was very stressful (again due to my solicitor) and Sue was very responsive and supportive. Thanks Sue! The house move was a bit of a nightmare but this was no fault of Park and Bailey. I would highly recommend them to anyone.

Have had a very good experience with Park & Bailey. We are first time buyers and they have been very helpful, friendly and professional. They were always available to answer questions and have consistently kept us informed with the process. I would highly recommend! Thank you for your help - especially Ginette & Luke!

So happy we used Park & Bailey for the sale of our house. We had been struggling to sell it with another agent so moved over to Park & Bailey and they had it sold within 2 weeks because they had the experience and strategies needed and were not leaving our house sale to luck. After they got us an amazing offer they (in particular, Luke) did everything super speedily and got our sale and purchase completed within 7 weeks of the offer being accepted. They were worth every penny and I cant recommend them enough. Awesome service and a great team! Thank You Guys!

The team at Park and Bailey are professional, friendly and really helpful. They worked so hard to make the buying and selling process as smoothly as possible. They are a friendly bunch, listened to us, and always respond to message and queries promptly. Thank you all team, especially Mark and Ginette, for helping us find our dream home. We really appreciate it! Best regards Lu East

If you want a friendly, professional service use Park and Bailey. They really listen to their clients, keep in touch and provide excellent customer service. Their progression team is fantastic and I can honestly say that our move has been managed so well we couldn't have asked for more.

This has been my best experience of dealing with an estate agency ever. They have been friendly, helpful, responsive, always available to answer questions or deal with issues and extremely pleasant to work with. I would thoroughly recommend their services, which have been very attentive and with a personal touch. Thank you to the whole team, it's been a delight!

Everyone I have dealt with in this company has been polite, professional and efficient. It has been a great experience selling my house through Park and Bailey. I wholeheartedly recommend this company to anyone wanting to buy or sell their home. Chris, Kay, Alex and Ginette are lovely people to deal with. Many thanks.

We recently purchased our new home through Park and Bailey in Caterham. The team in the Caterham on the Hill branch were fantastic. Alex and Kay helped us find our new home and kept us informed of everything that was coming on to the market. They got us in as soon as possible to all the properties in our price bracket. They were great to deal with and it really felt like I was chatting with friends! We love our new home and would definitely recommend Park and Bailey to anyone looking for a property in this area.

Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been agreed! We know that gazumping is legal and a reality, but I have not spoken to ONE other agent that has allowed this to happen SO far down the progress of the sale.

It is simply unethical and disgustingly bad practice by this agent and there is a reason why this is actually illegal in Scotland. There should be safeguards put in place in England to protect buyers from sharks like Park & Bailey in the industry. I was shut down immediately by other agents during my house search if the property was under offer, but Park & Bailey clearly continue to entertain other offers after a sale is 'agreed' to earn an extra buck! I would love to see the transcript of this exchange, as I am confident it was encouraged and collusion.

We have just exchanged on a house that Park & Bailey were representing and are over the moon. We were kept up to date and was a relatively quick and well managed process. This is particularly impressive considering the amount of house sales in the market right now, it would be normal to expect standards to slip but we were made to feel important still.

Something I have noticed is that they represent the majority of houses in Caterham and surrounding areas, they get a lot of viewings and houses tend to get an offer quickly. They will be my first people to call when we next sell our house. Thank you to all at Park & Bailey, in particular Mark, Luke, Ginette and Sue who helped us with our purchase.