Lord Felicity J

Chantelle is a very kind and professional agent, she was a joy to deal with. My property renting experience was really smooth with her. She was proactive, communicated well, and helped with keeping things on track and time. I definitely recommend Chantelle and the agency. Thank you!

As someone completely new to the area and not having used an estate agents for many years, I was really impressed with how helpful and welcome Felicity J Lord made us and in particular Jessica Edmondson who listened to what we wanted and subsequently found us ideal properties to view. She was professional but friendly and I would certainly recommend using Jessica to purchase a property in Canary Wharf and the surrounding area.

I bought my first property through Jessica and James from Felicity J Lord. James and Jessica are friendly and professional and went above and beyond, and made the buying experience so much easier for me. Their communication was great, they made themselves available at short notice to answer any questions I had and helped me with everything I needed. Big thank you!

Chantelle Dooher was truly amazing to deal with. She was diligent and her manner on the phone was very professional. She got me in to view the property asap and it was a very smooth process thereafter. Even after me signing for the property but then having to pull out due to finding an alternative, she was still very understanding. I wish her the best in all her endeavours and she is an asset to Felicity J. Lord.

I recommend this agent - the landlord decided to change the agent during my tenancy agreement to Felicity J Lord. I was happy with this change- everything went smoothly and FJL were always happy to help. Now I moved out and the whole check out process was also seamless and in a very friendly atmosphere - with Lucy and Chantelle arranging the viewings and Matthew being very helpful when completing the check out process and return of my deposit (refunded in full). Great service, definitely better than many agents in London.

Today I had a pleasure to meet Chantelle! She is such a lovely lady. She gave me a lot of attention and she was very kind and helpful. I definitely would recommend her to help anyone needs a flat. I'm sure she will look after you guys. She is super

Lucy is such a nice, and professional agent. She is responsive to all of the many queries related to the property, with details and elaboration, which allow me to feel assured in every steps of the process. She is also proactive in following up, and patient in listening our needs and help. My property renting experience has never been so smooth and with so much trust. Excellent agent and to the agency as well!

In the past we had a pretty terrible experience with FJ Lord with a longstanding issue with our boiler. However, since Matthew Lavery has taken over as our property manager, the service we have received has been fantastic and it feels like a totally different company we are all of a sudden dealing with. He is fast to respond, keeps us updated on any progress and checks in to ensure things are resolved/completed. Really appreciate all his help and he is a credit to the business (which before he stepped in, we had given up hope with.)

We worked with Lucy Martin at the Canary Wharf Branch in marketing a property. From the very start, she was extremely efficient and professional. She explained all the aspects of the process very clearly, and arranged for the property to be on the market very quickly and obtained multiple offers within couple of days. She was very responsive; messages and questions were invariably responded to very quickly (even after office hours) and the communication was detailed and clear. We highly appreciate her professionalism, efficiency and excellent communication skills.

All process were fast straight forward with out any delay. Proffesional and very supportive way to interaction with Clients. Special thanks to agent Chantelle for all the support and and fast response to our queries, even if it was outside business hours

We viewed multiple flats with Lucy at Canary Wharf and she was always quick to respond, listening to our needs and helping us search for a new property. We'll definitely return in the future to work with her and would highly recommend.

My experiences with Felicity J Lord and in particular Samina Mungaye have been excellent. They are exceptionally professional and responsive and I believe great value. Samina has proven to be an invaluable contact who has made the whole process of letting and maintenance a truly seamless transition. My thanks to Samina and Sade Salau in particular but a whole hearted thanks to all at Felicity J Lord. I highly recommend them to the wider world!

Chantelle Dooher, Customer Advisor at Felicity J. Lord Canary Wharf, has been nothing short of professional ever since our business relationship began. She has always made sure that our criteria is very much at the forefront of her search to help us find a new home. Chantelle is exceptionally skilled at her job and always has a calm and friendly demeanour, ready to listen to any changes we may require in our search. Overall, she has truly been a pleasure to work with. I simply could not recommend her enough!

James Smith took charge of our case and helped us purchase our flat in E14. His professional advice and responsive nature allowed us to feel assured at every step of the process. As a result, I would thoroughly recommend the service provided by FJ Lord - Canary Wharf.

Chantelle Dooher was very kind the first time we spoke and that's why I kept in contact with her to find the right apartment to rent. She was very clear and helpful in every aspect! In the end I found a great apartment thanks to her being very responsive throughout the whole process.

It has been such a pleasure having Lucy to help us search for a property in Canary Wharf recently. I have previously found property hunting entirely overwhelming, but Lucy made it so much easier and made the process feel much more manageable! She was always polite and inquisitive and helped us narrow down what we were looking for, we'll be back to find a property with Felicity J Lord in the future! Thank you Lucy!

I have rented from FJL with Lucy Martin for four years at the Quarterdeck, and it was a wonderful experience. The company, and in particular Lucy was very responsive and prompt in solving any questions and concerns we had. She is the friendliest representative and takes her customers to a different level. Everything concerning furniture and bills was exactly as explained by her, and she made sure we were comfortable and all settled at our new place. Moreover, she was periodically checking on us during our time at this location, as well negotiated the best deal with the landlord.

After we left past the four year, the check out was flawless as well, and all deposits were returned promptly. I'm looking forward to work again with this company and in particular with Lucy, since thanks to her we have build a relationship of trust, which puts me at easy in any future contracts with FJL. Thank you Lucy for all your hard work and care for your tenants. Looking forward to rent for you again.

What an amazing agent. I really like to thank Chantelle at Felicity J Lord in Canary Wharf for her professional service in getting me my new apartment. She worked tirelessly helping me with my questions and solved issues to ensure the property transaction was completed. I think I bothered her with some trivial enquiries even at weekends, she was ever so calm and polite with pleasantries and prompt reply with clear answers. I highly commend her and definitely will recommend her and her team