Andrew Louis

We are very happy with Andrew Louis's service! As an abroad landlords, we very much appreciate the professional and great service of Hayley and Dan, representing our interests on the best way.

2 weeks ago we have finalized house purchase through Andrew Louis. It's been an amazing experience, Callum was our sales negotiator and the help we have had from him (and the rest of the team if He wasn't around) was outstanding. It's been an easy and hassle free journey thanks to Andrew Louis and now we are starting our new journey in this amazing home of ours. Thank you everyone, Karolina and Jarek

Andrew Louis's services are great and is everything I've been looking for in an estate agency. They are very professional, friendly and efficient. Specially, Hayley Carrol is fabulous, very friendly and very helpful! She is always quick to respond and always very helpful. It is very hard to get a good apartment in Liverpool while you are not present in Liverpool.

When I was relocating from Durham to Liverpool, Hayley has been fantastic with her support and helped me getting a nice apartment just near University of Liverpool. She's knowledgeable, friendly and helpful at all times. The amount of telephone calls, emails ive made to her to ask about onething or another and not once has she made me feel that I was bothering her.

Its honestly has been a pleasure to have such a helpful estate agent! Absolutely fantastic service from Hayley and we are very very grateful to her and Andrew louis! I strongly recommend Andrew Louis! :

As part of the Residents Association committee for our flats, I've been working with Ed Wallace. He is very approachable and takes our concerns seriously. Now that the pandemic is over he has been happy to meet with us on site and has taken action on a number of pressing issues, with others in the pipeline. It's great to have someone who will work with us and who appreciates that the block is our home. Thank you Ed!

Andrew Louis have been the managing agents for the flat I have owned for over the last decade and they have been incredibly helpful with anything I have needed during this time. I would particularly like to say a big thank you to Gemma Robertson who has been absolutely amazing in all of my dealings with her. Always professional, knowledgeable and willing to go the extra mile. Much appreciated.

Andrew Louis have provided a wonderfully collaborative, responsive and professional service for our Right To Manage company as our new property managers. We are a group of leaseholders who have had a very poor experience with another company in the past. Andrew Louis has helped us to find a way forward. Gemma, James and Ed have all been patient, understanding and pragmatic.

Not only have they taken action to address long-standing concerns but they have advised us on finding a long-term strategy that suits all our needs. Through their knowledgeable, transparent and practical approach, they have made a real difference to our lives in a short space of time and we are very grateful for such an excellent service.

I am on the residents committee of a block of flats. The support I have had from Andrew Louis has been exceptional. Ed Wallace has helped so much with issues that have arisen. Nothing is too much trouble. His advice has been invaluable and is very much appreciated. I would also like to thank Lisa for her cheerful manner on the phone! You are a great team. Keep up the good work!

After having a horrible experience with our property management company we moved to Andrew Louis. They are an excellent - helpful and honest. Our accounts are now properly managed and they have always been prompt in sorting any strictural problems out. We work mostly with Ed Wallace who has gone above and beyond to ensure our property is managed well. Can recommend.

After recently taking over as Chair of the residents association at one of the numerous blocks of flats that Andrew Louis manage I have found AL to be superb in all aspects of block management. They have helped me negotiate the various rules and regulations as well as providing invaluable advice on when and how to commission various works and general maintenance. Ed Wallace is the Block Manager and Ed has been a constant source of support and help.

Indeed I have to commend Ed on his fantastic buying skills and his ability to find the best contractors and the most competitive prices. In addition Gemma Roberts has stood out and has an in depth knowledge of the law surrounding block management and in particular the operation of a residents association/management company. I would highly recommend Andrew Louis in all aspects of block management. A big thank you.

I am currently renting with Andrew Lewis. When I saw the flat I am living in, there were some issues to fix and we agreed that this would be done before I moved in. Part of these issues were fixed, some other issues I discovered once I started living there were fixed after constantly pushing for it (who wants to be without a working washing machine?).

And here I am writing this because some of the issues that the flat had before I moved and which we agreed would be fixed are still not: my fridge door and the bathroom tap still need to be fixed and I have to keep on chasing them with not even an estimate date provided.

Great experience with Vicki at Andrew Louis, the best estate agents I have dealt with so far! Continued to help me sort stuff out after I had completed on the sale and couldn't do enough for me! Thanks so much for a positive experience :

I just wanted to say thank you to the team at Andrew Louis, with special thanks to Vicki And Rebekah. They were incredibly proactive in the find of a flat, extremely responsive to my emails or phone calls, and delivered an outcome that far exceeded my expectations, especially within the current climate. Many thanks for your help.

Brilliant experience with the sale of my house. From start to finish Vikki Burke has been amazing and so professional at some difficult times. I have always been regularly updated throughout the process and will always return my calls. Definitely would recommend

Do not bother renting with them. They take weeks and weeks to repair a things. If you're vulnerable forget being prioritied in anyway. There's a girl called Lisa and a new one called Rebekah they lie through their teeth. Best never take their word for it. We pay rent on time yet we get treated as if we're charity cases. I cannot wait to move out asap.

Very pleasant experience with them. Smooth process from viewing to collecting the keys.

As my first time moving out Andrew Louis were an excellent company to communicate with, making the process of organizing flat viewings, and paperwork signing a quick and painless process. They respond very quickly to phonecalls and emails and always make you feel welcome to ask as many questions as you need to ask. Though I have only just moved in they seem quick to initiate the sorting of any issues with the flat, as Andrew Louis manage the properties they advertise. I heavily recommend their services as a whole but Vicki especially is a very friendly and prompt member of staff!

Avoid this rental agency. We had problems renting through them right away when we moved in. We discovered the electricity and heating wasn't switched on and operated through a missing key card that Andrew Louis blamed on the previous tenant, however the new tenants upstairs also experienced the same when they moved in. This forced us to stay elsewhere for over a week while they sorted it, but kept the rent the same.

Flat had mould on the blinds, broken shower door, missing lightbulbs and syringes left in the freezer (!). Boiler broke continuously throughout the winter with no heat and hot water until they came in to fix time and again. We dealt with Rebekah who was lovely and quick to help but the constant issues were exhausting for the rent we were paying each month. As the same electricity and boiler issues were also experienced by the tenants upstairs, it seemed like this is typical of the way the letting agency operates.

Vicki Burke has been amazing throughout our application for a property in Liverpool, she was always very helpful and responded promptly to all our queries throughout the process! Vicki Burke and Rebekah Phelan were also super helpful with sorting out some maintenance issues we had at the beginning of our tenancy. Would highly recommend!

Just wanted to say a massive thank you to Vicki Burke who was extremely helpful throughout the process of renting our flat; very responsive and no query or request was too much hassle for her! We consistently felt assured that everything was going smoothly and was kept in the loop throughout, definitely recommend renting through Andrew Louis.

Do not rent with this company - they don't even deserve 1 star.

I had the disgrace to work with them to rent a property, so far the worst experience I had until now with agencies. Communication is awful and terribly slow with me that had to chase several times to get a response, they don't care about the customer from the first moment you pay and they know, or already try, that they can milk the customer until the end of the contract. Not recommended at all.

A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally obligated from preventing me from telling me; had they had a spec of transparency or honesty and I would never have gone through with my purchase.

More fool me for being tricked I suppose, I will not be making this mistake again. The treatment I received from this company ha turned me against an entire profession! I would never EVER give a penny of my money to this company. They embody everything the decent, hard working and hard saving population who dream of owning a home have come to hate in the profession. The tirade of terrible reviews this company have received should have dissuaded me from perusing any sort of business with such a dishonest organisation. NEVER EVER AGAIN.

Believe what you have read elsewhere- they are absolutely terrible and must be avoided at all costs! As a tennant they are nearly impossible to get hold of. All the staff are permanently 'out of the office' and do not call back or return emails. If you need any help with maintenance you can forget it as work will simply not get done. I moved out over a month ago and still have not had my deposit refunded. Save yourself the hassle and stay well clear

Andrew Louis are by far the worst letting agents I have ever come across. They located new tenants for my property, it then took them at least 3 months to get the new tenants to sign the required agreements and pay any deposit or rent. They then could not decide when the actual tenancy was to start. They failed to do anything to sort this and wasted hours of my life whilst I had to chase various members of staff.

They also did not understand the difference between a section 8 of the housing act and a notice to quit. I had to chase them via the telephone all the time and never once got a satisfactory response. The service then failed for both me and the tenants. I would highly recommend you never use this agency. Andrew Louis have potentially cost me over a thousand pounds and now they have just advised that I have to pay a ceased tenancy fee of 295 despite the fact the tenancy ended on the correct specified date. Being ripped-off is one thing, but being ripped-off by idiots is really annoying.