Nova Homes

Horrible viewing experience. I was looking at a property and had difficulty getting a taxi that day, so I assumed I would be 20 minutes late and called 40 minutes in advance to give notice and got no response. There was also no agent calling me to confirm my arrival time. When I arrived, there was a couple viewing the property had just left, and it was clear that they had used my original time slot, which is fine.

But the agent blocked me from viewing the property because I had my time. And refused me for giving me an initial offer. She asked me to call again on Monday to make an appointment for another viewing. Brilliant, by Monday, surprise surprise, their customer service told me directly that they had closed the viewing and since they've got three offers, I can only make a blind offer without viewing the house. a.

I wonder how the seller would feel if they know they've lost a potential bidder and b. the most rigid and unkind service i've ever used. but thanks, this is eye opening. Won't use it again.

Nova Homes provided a great service which we could not fault. When ringing calls were answered fast or if the office was busy someone always called back in a timely manner. Stuart was our go to man and was always in contact to explain what was happening and what we needed to do. He also has a very cheery disposition which uplifted us and gave us reassurance during some stressful situations (not because of Nova Homes). We would definitely recommend Nova Homes to anyone buying or selling in Plymouth. Thanks Nova Homes, especially Stuart.

Terribly unprofessional service and overall experience. I can now relate to other poor reviews left about this company. Untrustworthy and dishonourable towards potential tenants.

Called up twice this week about a property on Nursery Close that I was interested in spoke to a lady called Megan who was unable to help. I was advised that I would receive a call back but I've heard NOTHING! I have just called up again today and spoken to a gentleman (didn't catch his name) who came across very rude and disinterested. Their website is extremely hard to navigate and it seems as though if they are not getting money from you they are simply not interested! I had a very different experience with them when receiving a valuation for my own property as they must have seen the signs! AVOID.

From start to finish Nova Homes we're truly exceptional. I cannot recommend these guys highly enough. At hand to help at a moments notice. Really great service.

As a landlord I found Nova Homes level of service poor to say the least. The issue of communication became clear from the outset. They NEVER answer the phone and when messages were left it can took them a couple of days to return the call. When the first rent payment became due they promised payment the following day which failed to materialise and then I was informed it could take 5 days (WHY PROMISE PAYMENT IN THE FIRST INSTANCE).

I tolerated them with the aim of getting shot of them after the 6 months. Unfortunately even with more than 2 months notice they then took 75% of a months rent. KEEP WELL CLEAR.

We recently purchased our first home with Novahomes. We were really impressed with their professional and friendly approach and willingness to help. We had contact with a few members of the team throughout our purchase and they were all really lovely. From our first viewing right through to completion they were always happy to help. Excellent customer service. Thank you!

What a brilliant team and top service. Can not speak highly enough of them all. Genuinely kind and caring and did their utmost to help me through a tricky purchase. Nothing was too much trouble. Thank you so much - will certainly use again and have no hesitation in recommending to anyone.

Stuart and his team put 110% into finding me a home.highly recommend

Recently brought a house being sold by nova homes, really friendly service and all queries we're quickly resolved, will be using again and would recommend to anyone in the housing market.

Thanks to Matthew, Andy and the team! We sold our house (for the first time) and the guys were so helpful and responsive! Things went super smooth and we sold instantly with no hiccups! Would definitely recommend!

Using Nova Homes to sell a bungalow was a very good choice. The service is professional, efficient and extremely competitive on price. The property was portrayed in a very accurate and comprehensive way, the video option well worth the relatively small extra cost, I can highly recommend that. It was always possible to get in contact with someone, updates and progress were reported promptly. Nova Homes found a buyer very quickly and the agreed marketing and sale price realistic. Overall I can highly recommend Nova Homes and would certainly choose them again.

If you are thinking of selling your home in Plymouth give these guys a call - Andy and Lee as well as their wider team were fantastic through the sale of my house - the sale went through fast and they kept me and my buyers fully updated on progress. Not only that, but the price was extremely competitive! Thanks so much guys!

Highly recommend Nova Homes, they were absolutely brilliant with our sale from start to finish. They were £1,400 cheaper than all the other high street estate agents plus I got a lot more for my money. They were very knowledgable with selling my shared ownership property and sold it within a week of it being up for sale. Their pictures and 4D virtual tour were amazing and highly professional.

All the staff were lovely, very professional and made you feel instantly at ease. They definitely go out of their way for you. I honestly can not recommend this company enough, they were outstanding. We will definitely be using them again. Massive thank you to Lee, Kiera and their team for such an smooth and stressless sale.

Novahomes were excellent from start to finish when selling our house. We were very impressed with Andy's approach to the valuation, which was much more considered than others. All staff that we dealt with throughout the process were very helpful and friendly. Thank you to all the team.

Novahomes have been very helpful throughout my sale which at times was very complex. The team have always kept me upto date with information and always responded to any of my questions quickly. I cant thank them enough for their support throughout my sale.

Novahomes helped me buy my dream home and also sold my first home within 2 days and second property within 5 days. I received regular updates throughout the process and couldn’t be more happy with the service provided. Would thoroughly recommend using Novahomes.

Mark is excellent.sorry I completed the survey wrong.thank you!

Used this company to sell my home in Derriford, they were fantastic! Great fees and an amazing service, they couldn't do enough to help me and nothing was too much trouble! Don't even consider anyone else! I used another firm in Plymouth, last year, supposedly one of the nations best and they charged double and nothing to help! Stick to local guys like nova they are hungry and fairly priced.

Georgina Peters - 5 star Great Service, Martin is honest and genuine and a pleasure to deal with. highly recommend