Aston Robert & Co

Very condescending staff who look down their nose at any potential tenants; avoid this place at all costs unless you're affluent and have a prestigious appearance

I've been a tenant with Robert Aston for over two years and they have gone above and beyond to help me with any issues. They're efficient, helpful and kind - what else could you want?

Extremely professional people throughout my tenure as a tenant with them

Friendly, efficient service and helpful advice about how to market our flat. Our property was on Rightmove within days of Matthew coming to take photographs. Within 2 weeks we'd had 7 viewings and an offer above asking price. The process took much longer than expected due to problems with our onward purchase but Liam kept in touch with us and our buyers throughout and saw us through to completion. Highly recommended!

Matt and Liam were very helpful. Well informed, honest, responsive and supportive throughout - would highly recommend them if you are looking to sell your home in the South Birmingham area.

I've worked with them for over 10 years and have always found them to be honest, efficient and friendly.

Excellent. Very friendly, good advice. Clearly know what they are talking about and took time to assist us even though we were early in our search.

We pay 1000 per month for this property, and it does not feel nice, when they announce they are coming round to 'inspect ' the property! Hello?! what do you mean 'inspect'? Did my husband and I not pay you 175 each, for you to vet us? you really need to re-think that one! as this does not feel like our home and it should do for the amount we pay toward the owner's mortgage! Time to move I think!

Placed a offer on a property, had the offer accepted. Paid mortgage advisor and solicitor. Aston and Co Estate agent then pulled out due to higher bidder (more commission for them). The person I dealt with at Aston and Co is michael who tried to help but blammed me for scaring the sellers but the real reason is they got an higher offer. They will make you pay for everything, and they will keep you waiting until they get higher offer

I cannot stress enough how disappointed we were with this estate agents. I have rented for the past 10 years and never been treated this way. As soon as we had signed for our new flat and paid the deposit they couldn't care less. The day we moved into our flat it was disgusting. We had no hot water, the heater didn't work and the whole place was a mess.

There was rubbish rotting in an old bin that had been left. I had to clean the entire place before i moved in without any hot water. Since the property was now being managed by the landlord we knew we would have to sort it with him. The problem was that the estate agents had not given us his contact details. But apparently now because it was being managed by the landlord they couldn't accept responsibility for anything.

So we had all these things wrong, they wouldn't help us and we had no way of contacting the landlord since they claimed to not have any of his details apart from an email address (?). They were extremely unhelpful and kept repeating that nothing was now their responsibility and couldn't help us. How can an estate agents possibly have a landlord on their books without even having his contact details? Eventually, after kicking up a big fuss they agreed to have someone come and look at these things for us - 3 days after we had moved in.

We had also asked for a curtain rail to be installed before we moved in (it took 2 weeks of chasing up this request to be given an answer). The one they eventually installed was only suitable for a thin net curtain and nothing more. When we asked the landlord about all of these things he said he had specifically paid the estate agents to make sure everything was in working order and clean.

They had clearly not done this - knowing that once they had our money and we had signed the contract there would be nothing we could do about it. I would strongly recommend that you do not use this estate agents.

Really good estate agents. great personal touch. they really feel like a family business. they were really helpful and i would recommend them.